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Terms & Conditions

Welcome to Omland Hospitality! Here is some detailed information about our services:

Business Hours:

Monday to Friday
9:00 am to 5:30 pm (excluding statutory holidays)

Showroom Availability:

Experience our products in person by visiting our showroom during business hours. Book an appointment for a personalized exploration.

Placing an Order or Requesting a Quote:

Choose from multiple channels:

Virtual Showroom Visits:

Explore our showroom through video calls for interactive discussions and product viewing.

Register Online:

Registering online offers convenience. Fill a brief form with your business and contact information without requiring credit card details. Once approved, view prices and place orders at your convenience.

Login & Prices:

Access wholesale prices by logging in. We strive to offer price breaks based on quantities, visible during the ordering process. All prices are subject to change without notice. E.&O.E sales terms & conditions.

Price List:

The Price List can be obtained upon request. Kindly reach out to our Sales Department via email, where you can provide your Business and Contact Information. They will promptly send you the requested information.

Can I obtain Prices Without Login:

Certainly! You can access pricing information without logging in. Feel free to reach out to us via phone, email, live chat, or in person, and we’ll gladly assist you with the details you need.

Minimum Order:

As a wholesale B2B Distribution company, minimum order quantities apply. Contact customer service or visit our website for more details.

Shipping Information:

Collaborating with carriers, we secure the best shipping rates using 3 different quotes. Your quote or final order confirmation includes taxes and freight details. Heavy or bulky items are generally shipped on skids via truck, with shipping arrangements specified on your confirmation.

Shipping charges are non-refundable; return shipping is the buyer’s responsibility.
Freight estimates may vary and will be adjusted on the final invoice.
Deliveries over 200 lbs. may ship via truck, with value-added services (e.g., tailgate, inside delivery) billed separately.
Ground courier deliveries take 1-10 business days; rush or special delivery requests must be specified during ordering.
Inside delivery must be requested at the time of ordering to check availability and cost.

Receiving and Inspection:
While receiving goods from the carrier, inspect for damages, note any issues on the Bill of Lading, and take pictures.
Notify Omland of damaged/missing goods within 24 hours with documentation.

Returns:

Our wholesale platform emphasizes consistency. Unless there’s a manufacturing defect, all sales are final.

Returns require authorization, are subject to a 25% restocking fee, and are eligible for a credit note (no refunds).
Returns must be within 30 days, in original packaging, undamaged, and (for linens) unused/unwashed.
Custom, bulk, and non-stocking orders cannot be canceled or returned once processed.

Custom Orders:

We offer customization for Sofa Beds, Casegoods, Mattresses, Beds, Draperies, Artwork, etc. These made-to-order items require a deposit and full payment upon shipping.

Payment Options:

Pay via Etransfer, Wire Transfer, Credit Card (Visa or Master), On Account, or Cheque.

Perse Clientele:

We cater to various sectors, including hotels, university campuses, retirement homes, emergency shelters, workers’ accommodations, camps, and more.

Product Range:

Explore our extensive collection, featuring furniture, mattresses, draperies, artwork, linens, bedding, amenities, and more. We also stock regularly used items by accommodations.

Popular Brands at Omland Hospitality:

Discover quality products from renowned brands like Napier, Tree Essence, Seasons, Aqua, Wave, 7Seas, and many others.

Thank you for considering Omland Hospitality! For further assistance, our team will be happy to help when they return.