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This Limited Warranty applies exclusively to physical goods purchased from Omland Hospitality Products Ltd. (“Omland”) and becomes effective upon the delivery date of the product. It is non-transferable.
Omland will, at its discretion, repair or replace any piece of furniture determined to be defective in material or workmanship under the terms and conditions outlined herein. If a repair is deemed impractical, Omland will provide a substitute of the same or similar item.
Upon receipt of the delivery, the customer must inspect all packaging before signing the trucking bill of lading or delivery slip. If any package damage or broken product pieces are identified, the customer should note it on the slip and inform the delivery driver. Alternatively, if significant damage is observed, the customer has the option not to accept the delivery and must immediately contact Omland Hospitality to report the damages.Customers must report any damage on the BOL at the time of delivery.
Omland will honor any manufacturer factory defects found in the purchased item. The customer must provide images and descriptions of said defects, and Omland, at its discretion, will inspect the damaged product provisions. Omland will either have the factory repair or replace the item in a timely manner.
Our commitment is to provide you with the highest quality and durability, ensuring your satisfaction with Omland Hospitality Products for years to come. We believe strongly in the quality, design, and craftsmanship of our products. Thank you for choosing Omland Hospitality.
This Limited Warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship at the factory.
Important Bed Warranty Disclaimer:
All our beds come with a 1-year warranty. Rest assured that any structurally defective or damaged items will be repaired/ replaced with no extra cost to you! As we use powder-coated metal for our bunk beds, you may notice mild imperfections in the metal. This in no way affects the structural integrity of the frame and is not eligible for warranty.
If any items/ parts are missing or broken, please email us directly at csr@omlandhospitality.com with the following information; otherwise, it could delay your service order:
1. Your order number
2. Photos of the broken item and/or a picture of the missing piece(s) from the manual
3. The item code/ name of the piece in question per the manual
4. Photos of the product boxes
All products are final sale once the box is opened and cannot be returned. However, not to worry! The warranty is there to ensure your peace of mind and your satisfaction.
Not covered under warranty:
1. Normal wear and tear from everyday use
2. Damage caused by incorrect assembly or installation
3. Damage caused by poor use or pets
4. Damage caused by chemicals such as harsh cleaning solutions, paint, or other corrosives
5. Discoloration or fading caused by exposure to extreme temperatures
